Accessibility Statement

Our commitment to an inclusive dining experience

Our Commitment

Orenchi Ramen & Sushi is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to our website.

We believe that everyone deserves an equally rich and welcoming experience — both at our stalls inside State Street Market in Los Altos and on our website.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. WCAG defines three levels of conformance: Level A, Level AA, and Level AAA.

orenchi-ramen-sushi-losaltos.com is designed to be in substantial conformance with WCAG 2.1 Level AA. “Substantial conformance” means that some parts of the content may not fully conform to the accessibility standard at this time, and we are actively working to address them.

Measures We Have Taken

To make our website accessible, we have implemented the following:

• Semantic HTML structure with proper headings, landmarks, and lists
• Full menu content — every item and price — presented as accessible HTML text on our Menu page
• Descriptive alternative text for meaningful images, and empty alt attributes for decorative images
• Keyboard-only navigation support, including a “skip to main content” link and visible focus indicators
• Color contrast ratios of at least 4.5:1 between text and background, meeting WCAG AA
• Phone numbers as tel: links for one-tap calling on mobile devices
• The page language set explicitly to English, with Japanese phrases marked for accurate screen-reader pronunciation
• Responsive design that supports zoom up to 200% without loss of content or functionality
• Reduced-motion preferences respected for users sensitive to animation

Known Limitations

Despite our best efforts, some content may not be fully accessible:

• Third-party content. Some content and services from external providers (e.g., our Toast online ordering platform, Google Maps, Instagram, Facebook) are outside our direct control, and their accessibility depends on the third-party provider. If you have difficulty ordering online, please email us at orenchi.losaltos@gmail.com or visit our counter and our staff will be happy to help.
• Printed menu PDFs. The downloadable PDF versions of our ramen and sushi menus are scans of our printed menus. They are images, so screen readers cannot read the text inside them. Every item, description and price in those PDFs is also available as real text on our Menu page, which is the accessible version we maintain first.
• Menu descriptions. If you have difficulty reading our menu in any format, our staff will be happy to describe any menu item, ingredients, and prices in person or by email.

Feedback & Contact

We welcome your feedback on the accessibility of our website. If you encounter an accessibility barrier or have suggestions for improvement, please contact us:

We try to respond to accessibility feedback within 14 business days. When you contact us, please describe the issue you experienced, the page where it occurred, and the assistive technology you were using (e.g., screen reader, voice control, keyboard-only navigation), so we can address it as quickly as possible.

Formal Complaints

We aim to resolve accessibility concerns directly and promptly. If you are not satisfied with our response, you may also direct complaints to the U.S. Department of Justice, Civil Rights Division, under the Americans with Disabilities Act (ADA).

This statement was last updated on August 18, 2026.
Target standard: WCAG 2.1 Level AA.